Resident Resources

How Do I Contact My Community Office?

Community Centers and Self-help

Earhart Community Center & Self-help
Servicing Earhart, Onizuka Village and Bellows neighborhoods
210 Kokomalei Street, Honolulu, HI 96819
[email protected]
Tel: 808 853 3790
Fax: 808 423 2301

Ka Makani Community Center & Self-help
Servicing Hale Na Koa and Officer Field neighborhoods
1215 Owen Street, Honolulu, HI 96818
[email protected]
Tel: 808 853 3791
Fax: 808 423 2301

Where Can I Find the Latest Community News and Events?

Be in the know! Visit our Community Announcements page for the latest community updates and information.

Calendar of Events
Check out our monthly Calendar of Events to see all the fun activities happening in your community!

Where Can I Find the Rules and Regulations for My Community?

Policies, guidelines and resources can be found in Hickam Communities Community Guidelines.

Are There Special Safety Features or Tips about My Home or in My Community I Should Know?

We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to watch the video.

Are Pets Allowed at Hickam Communities?

Yes, we gladly welcome four-legged family members at Hickam Communities. Please see our Animal Policy for more information, including breed restrictions.

Can I Operate a Business from My Home?

Yes, provided that a written request to operate a home-based business is submitted to your community center and approved. Complete and submit the Residential Business Form. Please also refer to Section 8 of your Resident Lease Agreement, which also outlines the following clause: “No door-to-door soliciting will be allowed, no advertising signs shall be posted on the Unit, and no interior or exterior structural modifications or additions shall be made to accommodate tenant’s residential business. Tenants are responsible for obtaining the necessary permissions and/or licenses and will indemnify, save, and hold harmless Landlord for any failures to obtain the necessary permissions and or licenses for and any damages to third parties arising from the conduct of the tenant’s business.

Are Guests Allowed to Stay Overnight in My Home?

Yes. Please notify your respective community center in writing of all guests staying with you for more than 7 days but less than 29 days. No guest or visitor may stay in your home for more than 30 days without the expressed written consent of Hickam Communities. Requests for guests staying for more than 30 days are evaluated on a case-by-case basis and in accordance with any deployment and installation policies.

How do I report a maintenance issue?

Conveniently schedule all routine service requests using the Centinel Communities App or Resident Portal! Permission to Enter (PTE) is not required. Schedule multiple service requests at once and even reschedule appointments at your convenience!

Not registered yet? It only takes a minute!

• Open the Centinel Communities App
• Tap Request Maintenance, then click “First Time User?”
• Register using the email address associated with your resident portal account.

Need help? CLICK HERE to view the Quick Start Guide and FAQs.

When your next routine needs arise, simply log into the App, tap Request Maintenance, and use the self-scheduling tool to request service on your terms. (TIP: Opt to “Save Password” to skip extra steps next time!)

If you are experiencing an urgent or emergency issue in your home, contact the Maintenance Solution Center (MSC) at (808) 423-1650 as soon as possible.

Routine vs. Urgent/Emergency – What’s the Difference?

• Routine: Issues like screen repairs or dripping faucets.
• Urgent: Could lead to an emergency if left unaddressed (e.g., clogged toilet).
• Emergency: Immediate risk to health, safety, or property such as smoke, fire, or flood.

The MSC is here for your urgent & emergency needs!

• US-based representatives with strong facilities knowledge
• Call back feature offered to avoid wait times
• Appointment notifications and reminders
• Superior response and specialized technician assignments

Are any items available for pick-up by residents?

We are pleased to offer residents a convenient Self-Help option for replacement items for your home. Our team looks forward to helping you with your Self-Help item needs at all community center office locations listed at the top of this page. 

Items available include:

• HVAC filters
• Light bulbs (contact us for type availability)
• Refrigerator water filters
• Vertical blind slats/louvers
• Batteries for garage door remote and smoke detectors
• Grass seed
• Non-Chemical Pest Management Products (including glue boards, traps, and bait stations)

Your Community's Integrated Pest Management Program

As part of our commitment to environmental protection, resident safety, and pet welfare, Hickam Communities wants to familiarize you with our Integrated Pest Management (IPM) program. Your community is on federal property, meaning the use of pesticides is regulated by federal law. The primary goal is to ensure effective pest control while minimizing environmental impact and reducing unnecessary exposure to pesticides for our residents, their families, and pets.

Here's what you can expect from our IPM program:

• Preventive Strategies
• Monitoring and Assessment
• Non-Chemical Control Methods
• Targeted Pesticide Application
• Education and Awareness

How Do I Submit Requests to Alter My Home?

Hickam Communities allows some home modifications. For information on the approved colors for paint modifications, please review our Paint Policy and click here to submit your request electronically.

Should you choose to install a satellite dish, review and complete the Satellite Dish Request form and return it with the required documents to your community center.

Residents that may not already have a fenced in backyard may seek approval to install their own fence according to the fence installation guidelines and the use of Hickam Communities Fence Installation Request Form.

For other modification requests, please contact your community center.

Are There Any Special Cleaning/Maintenance Procedures for My Historic Home?

Hickam Communities has a number of historic or "legacy" homes that require special cleaning/maintenance procedures. Please review Hickam Communities Historic Housing District Guide

I'll Be out of Town for a While. Is There Anyone Who Can Keep an Eye on My House?

We'd be happy to keep an eye on your home! Please complete a Resident Absence Notification form and submit it to your community center.

What’s the Schedule for Refuse, Recycling and Bulk Pick-up?

Click here for the 2026 schedule including information on recycling.  

Click here for the 2026 Recycling Schedule.

When is Landscaping Service Scheduled?

Click here for the 2026 schedule.

Be Prepared! Hurricane Season Is June 1 - November 30.

Hurricane season is upon us! Make sure your family is prepared for tropical storms and hurricanes. Download our Hurricane Brochure for important information and resources.

Energy Conservation Resources

Water Quality Report

NAVFAC 2020 Drinking Water Quality Report JBPHH

During your leasing process we provided a Mold 101 Guide that discusses prevention, identification, and the procedure for reporting concerns to your maintenance team. Please immediately notify the Maintenance Solution Center if you discover a leak or suspect water intrusion of any kind in your home. To revisit the guide for prevention and reporting tips, please click here.

Additionally, click here to revisit the EPA’s Lead Based Paint brochure provided with your lease packet.

I'm moving out. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Is renter's insurance mandatory?

Beginning December 15, 2023, renters insurance is required at time of move-in and must be maintained at all times during residency with Hickam Communities at the expense of the resident. Renters insurance protects you from claims for property damage and physical injury caused by or to you, a member of your family or a guest while living in your home. The lease requires proof of insurance coverage meeting the minimum requirements with Hickam Communities named as an interested party at time of move-in.

Minimum Required Insurance Coverage:

• Limits of liability in an amount of at least $100,000 per occurrence

Hickam Communities strongly recommends you add property insurance to cover losses or damage to your personal belongings or the personal belongings of your family or guests. Please keep in mind that Hickam Communities will not cover the loss of or damage to your personal property or the personal property of your family members or guests.

You may choose any renters insurance provider. We offer ResidentShield to residents as an easy and affordable option for renters insurance. Visit www.residentshield.com/centinel for more information or to sign up today!

If you fail to obtain and maintain liability insurance as required by your lease, you will be in violation of your obligation under the lease. For more information, click here.

Tell Us How We're Doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities.

Resident Advocate

Every Air Force Base with privatized housing has a Resident Advocate. The Resident Advocate assists military members and their families residing in privatized housing in developing solutions to unresolved problems, concerns and needs. They will provide consultation on landlord/tenant disputes and take a proactive approach to ensure the concerns of military members and their families regarding privatized housing are addressed and elevated to the appropriate levels within the chain of command.

The Housing Liaison or Resident Advocate can be contacted at:
Military Housing Liaison
Military Housing Office
Joint Base Pearl Harbor Hickam, Bldg 6500
Office: 808-448-6883

What is the process to escalate a concern related to my home or community?

Informal Dispute Resolution Process – All Residents
Hickam Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Air Force SAF/IEI Guidance for the Universal Lease and Dispute Resolution Process for Privatized Military Housing. This memo outlines the detailed process for Air Force locations.

We are committed to providing an exceptional resident experience while you call Hickam Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.