Where can I learn more about the Air Force Utility Allowance Program?
Conserving our valuable
resources through reduced energy consumption contributes to our
nation’s security and readiness and enables us to better support
our military and their families. The Office of the Secretary of
Defense established policy to strive for energy efficiency in
Public-Private Venture (PPV) housing, and for PPV residents to be
responsible for utility usage. The Department of the Air Force, in
conjunction with its PPV partners, is implementing the Air Force
Utility Allowance program (UA) across its bases, including Hickam
Communities. Please take some time to learn more about the UA
program, and know what your family can do to support this important
A Message from Colonel D. E. Pierce, Deputy Commander, JBPHH
To better understand the program, review the Air Force Q&A for its Utility Allowance Program, as well as the Frequently Asked Questions, that provide more information about the Air Force program at Hickam Communities. Click here to view the UA Profile Summary for Hickam Communities. Should you have immediate questions before the Town Hall, please contact your community center for assistance.
To view a video outlining the Air Force Utility Allowance Program, click here.
CUSTOMER SERVICE AND ADDITIONAL RESOURCES
Schedule a "Know Load" in home inspection by calling:
- Earhart Community: (808) 853-3790
- Officer Field / Onizuka / Bellows Community: (808) 853-3792
- Hale Na Koa Community: (808) 853-3791
Or contact Jim Hutchinson at 808-853-3754 or via email at: email@example.com
For information about
your daily usage and energy consumption statements, contact Minol’s
customer service support:
Inquiries via email: firstname.lastname@example.org
Inquiries via telephone: 888-636-0493 www.minolusa.com
ENERGY CONSERVATION RESOURCES
Save Energy & Money/Household Tips & Resources
Where can I find the latest Community News and Events?
Na Hui 'Ohana
Be in the know! Follow the latest news about what’s happening in and around your neighborhood. Click here for the latest issue.
Past Issues: April 2018| June 2018| September 2018| October 2018, January 2019, March 2019
Calendar of Events
From Yoga classes to children's ASYMCA sessions, check out our monthly Calendar of Events to see all the fun activities happening in your community!
How do I report a maintenance issue?
Please call the maintenance line at 808-423-1650 as soon as possible. For routine service, please let your Maintenance Dispatcher know and we will address your service request in a timely manner. If you have a Permission to Enter form on file you may submit an Online Maintenance Request.
Are there any special safety features or tips about my home or community I should know about?
We have put together a
short video highlighting fire, child, water and neighborhood
Click Here to watch the video
Where can I find the rules and regulations for my community?
The Resident Guide outlines the community guidelines for Hickam Communities. You may request for one from Resident Services, receive one upon moving in, or access it anytime on this site.
How do I contact my community office?
Contact your resident
Hale Na Koa
Officer Field/Onizuka Village/Bellows
Contact your community center:
Earhart Community Center & Self Help
210 Kokomalei St., Honolulu, HI 96818
Ka Makani Community Center & Self Help
1215 Owen St., Honolulu, HI 96818
For your convenience, self-help materials will be available at each of Hickam Communities' community centers Monday through Friday from 8:00 a.m. to 5:00 p.m. You can visit your local community center to pick-up self-help materials for your home, including:
- Air conditioning filters
- Cabinet bumpers
- Garage door remote batteries
- Grass seed
- Lawn bags
- Rubber door stop tips
- Screw-in light bulbs
- Sink disposal stoppers
- Top soil (available at Earhart community center)
- Touch-up paint
- Vertical slats
- Water filters
Are pets allowed?
Yes, we gladly welcome four-legged family members at Hickam Communities! A one-time pet deposit fee of $200 will be due upon move-in, and breed restrictions do apply. Please see our Pet Policy for more information about our regulations on restricted breeds.
Are there any special cleaning/maintenance procedures for my Historic Home?
Please note that Hickam Communities' has a number of historic or "legacy" homes that require special cleaning/maintenance procedures. Please review Hickam Communities' Historic Housing District Guide.
How do I submit requests to alter my home?
allows some home modifications. For information on the approved
colors for paint modifications, please review our Paint
Policy. If you want to install a
satellite dish, please review our Satellite Dish Request
Fences are permitted in most neighborhoods.Please review and complete our Fence Policy and Fence Installation Request Form. All request forms and other required paperwork must be submitted to your respective community center for approval. For all other modification requests, please check with your community center.
When can I expect the trash and recycling to be picked up?
When is the grass cut?
Click here to view the landscaping schedule.
Is renter’s insurance mandatory?
Although it's not required, we highly encourage residents to have personal renter's insurance. Please review our Renter’s Insurance Summary.
Am I allowed to run a business from my home?
Yes, provided that a written request to operate a home-based business is submitted to your community center and approved. The Residential Business Form can be accessed here. Please also refer to Section 8 of your Resident Lease Agreement, which also outlines the following clause: “No door-to-door soliciting will be allowed, no advertising signs shall be posted on the Unit, and no interior or exterior structural modifications or additions shall be made to accommodate tenant’s residential business. Tenants are responsible for obtaining the necessary permissions and/or licenses and will indemnify, save, and hold harmless Landlord for any failures to obtain the necessary permissions and or licenses for and any damages to third parties arising from the conduct of the tenant’s business.
Are guests allowed to stay with me?
Yes. Please notify your
respective community center in writing of all guests staying with
you for more than 7 days but less than 29 days. No guest or visitor
may stay in your home for more than 30 days without the expressed
written consent of Hickam Communities. Requests for guests staying
for more than 30 days are evaluated on a case-by-case basis and in
accordance with any deployment and installation policies.
I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?
Fill out a Resident Absence Notification form, and submit it to your community center and we'd be happy to keep an eye on your home.
What is the process to escalate a concern related to my home or community?
Hickam Communities takes
resident concerns very seriously and desires to address and resolve
any issues in a timely manner to the satisfaction of all parties
to view a copy of our dispute resolution process as well as key
points to contact available to assist you with your concerns.
I’m moving out. What now?
We understand that
moving can be a very stressful time. You may access our Move-Out
a look at some of our tips below to help eliminate the headaches
that often come with moving.
Your 28-Day Notice to Vacate
A Notice to Vacate is written notice provided to the community center by the service member or spouse (with an authorized Power of Attorney) informing us of your intent to vacate your home. A minimum of 28-days’ notice is required prior to vacating.
Can't Provide 28-Day Notice?
Contact the community center immediately and we will review your circumstances."Short orders" are defined as orders that are received/dated with a report-no-late-date that is less than 28-days (Resident must visit and place a written notice within 72-hours of receiving orders).Vacation and Permissive TDY are not reasons for short notices.
If you choose to move prior to fulfilling the 28-notice date and do not have short orders you are financially responsible for the remainder of the 28-day requirement.
Placing Notice to Vacate
When placing your Notice to Vacate at the Community Center Office you will receive a Move Out Guide that outlines move-out expectations and the process. Some of these processes include the following:
- Notice to Vacate
- Cleaning Requirements
- Move-out Prorated Rent Agreement
- Departure Temporary Lodging Allowance (TLA) Processing
- Lawn and Turf Repair
- Cleaning Tips
- Bulks Item / Recyclable Material Disposal Sites
TMO Scheduling Reminder
To ensure that TMO can meet your family’s departure timeline be sure to schedule your move as soon as you have orders.
Self-clean: A resident may choose to clean their home to the expectations described in the Move-Out Guidelines. This is a very doable option for those who have maintained their home during residency.
Hire Your Own Cleaning Company: This is another viable cleaning option. Please remember, the home must still be cleaned to the expectations described in the Move-Out Guidelines. If choosing this option we highly recommend that you have a representative from your chosen cleaning company available to perform a touch up after your final inspection, if necessary.
The Final Inspection Procedure
All final inspections are scheduled Monday through Thursday.
- All personal belongings and trash must be removed.
- Home is cleaned to expectations as stated in the Move-Out Guide.
- All keys and garage remotes (if applicable) that were issued are collected.
- Resident is provided a detailed list of charges (if applicable), prorated BAH amount and amount of refund (if applicable).
- Resident is provided a Termination Letter.
Please note: Refunds are issued after the BAH allotment is received and damage charges (if applicable) have been deducted. Please be reminded that the BAH allotment is collected at the end of the month for that month. Refund checks are mailed to the forwarding address you provide, and typically arrive within 14-business days after the BAH allotment is received.
Tell us how we're doing!
Our team is committed to
providing you with great customer service and community programs.
Feedback you provide through Insite™ surveys
help us make improvements that are important to you. Please
take a few moments to provide us with feedback about services
received from our leasing, maintenance and community teams.
We also encourage you to share your ideas and suggestions to
improve services and enhance community activities and programs.
Please follow the appropriate links referencing the type of service you’ve most recently experienced.
You’re looking for a home, we would love to hear how we can help.
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.