Hickam Communities

Community Guidelines & Resources

How Do I Contact My Community Office?

There are multiple ways to get in touch with your community! You can email, call, or visit your office. Don't have your community's contact information? Click here to get the list of community offices.

Check out our monthly Calendar of Events to see all the fun activities happening in your community!

We put together a short safety video addressing fire, child, water, and neighborhood safety. We encourage you to take a few minutes to watch the video.

Yes, we gladly welcome four-legged family members at Hickam Communities. Please see our Animal Policy for more information, including breed restrictions.

Yes, provided that a written request to operate a home-based business is submitted to your community center and approved. Complete and submit the Residential Business Form. Please also refer to Section 8 of your Resident Lease Agreement, which outlines the following clause: “No door-to-door soliciting will be allowed, no advertising signs shall be posted on the Unit, and no interior or exterior structural modifications or additions shall be made to accommodate tenant’s residential business. Tenants are responsible for obtaining the necessary permissions and/or licenses and will indemnify, save, and hold harmless Landlord for any failures to obtain the necessary permissions and or licenses for and any damages to third parties arising from the conduct of the tenant’s business.”

Yes. Please notify your respective community center in writing of all guests staying with you for more than 7 days but less than 29 days. No guest or visitor may stay in your home for more than 30 days without the expressed written consent of Hickam Communities. Requests for guests staying more than 30 days are evaluated on a case-by-case basis and in accordance with any deployment and installation policies.

We are pleased to offer residents a convenient Self-Help option for replacement items for your home. Our team looks forward to helping with your Self-Help item needs at all community center office locations listed above.

Items available include:

  • HVAC filters
  • Light bulbs (contact us for type availability)
  • Refrigerator water filters
  • Vertical blind slats/louvers
  • Batteries for garage door remotes and smoke detectors
  • Grass seed
  • Non-chemical pest management products, including glue boards, traps, and bait stations

Your Community's Integrated Pest Management Program

As part of our commitment to environmental protection, resident safety, and pet welfare, Hickam Communities wants to familiarize you with our Integrated Pest Management (IPM) program. Your community is on federal property, meaning the use of pesticides is regulated by federal law. The primary goal is to ensure effective pest control while minimizing environmental impact and reducing unnecessary exposure to pesticides for our residents, their families, and pets.

Here's what you can expect from our IPM program:

  • Preventive Strategies
  • Monitoring and Assessment
  • Non-Chemical Control Methods
  • Targeted Pesticide Application
  • Education and Awareness

There are several non-chemical pest management products available free of charge from your community self-help location, including glue boards, traps, and bait stations. Click here to locate self-help in your community.

Click here to view the Integrated Pest Management FAQ.

If you are experiencing increased pest activity in or around your home that you are unable to address with non-chemical control methods or over-the-counter pest products, please contact the MSC to schedule an appointment. Please reach out to your property management team with any questions or concerns regarding pest management in your community.

Home Alterations & Care

Hickam Communities allows some home modifications. For information on approved colors for paint modifications, please review our Paint Policy and click here to submit your request electronically.

Should you choose to install a satellite dish, review and complete the Satellite Dish Request form and return it with the required documents to your community center.

Residents who do not already have a fenced-in backyard may seek approval to install a fence according to the fence installation guidelines and using the Hickam Communities Fence Installation Request Form.

For other modification requests, please contact your community center.

Hickam Communities has a number of historic or “legacy” homes that require special cleaning and maintenance procedures. Please review the Hickam Communities Historic Housing District Guide.

We'd be happy to keep an eye on your home! Please complete a Resident Absence Notification form and submit it to your community center.

Refuse, Recycle & Landscaping

Click here for the 2026 schedule, including information on recycling.

Click here for the 2026 Recycling Schedule.

Click here for the 2026 schedule.

Weather Preparedness

Hurricane season is upon us! Make sure your family is prepared for tropical storms and hurricanes. Download our Hurricane Brochure for important information and resources.

Utilities

Environmental Resources

During your leasing process we provided a Mold 101 Guide that discusses prevention, identification, and the procedure for reporting concerns to your maintenance team. Please immediately notify the Maintenance Solution Center if you discover a leak or suspect water intrusion of any kind in your home. To revisit the guide for prevention and reporting tips, please click here.

Additionally, click here to revisit the EPA's Lead Based Paint brochure provided with your lease packet.

Departing Residents

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Provide Feedback

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys helps us make improvements that are important to you. Click here to provide feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Resident Advocate

Every Air Force Base with privatized housing has a Resident Advocate. The Resident Advocate assists military members and their families residing in privatized housing in developing solutions to unresolved problems, concerns, and needs. They provide consultation on landlord/tenant disputes and take a proactive approach to ensure the concerns of military members and their families regarding privatized housing are addressed and elevated to the appropriate levels within the chain of command.

The Housing Liaison or Resident Advocate can be contacted at:

Military Housing Liaison
Military Housing Office
Joint Base Pearl Harbor-Hickam, Bldg. 6500
Office: 808-448-6883