Resident Resources

How can we help?

Community Guidelines & Resources

How Do I Contact My Community Office?

Earhart Village/Onizuka Village
Tel: 808 853 3790
earhart@hickamcommunities.com

 

Hale Na Koa/Officer Field
Tel: 808 853 3791
halenakoa@hickamcommunities.com

 

Community Centers and Self-help


Earhart Community Center & Self-help
Servicing Earhart and Onizuka Village neighborhoods
210 Kokomalei Street, Honolulu, HI 96819
Tel: 808 853 3790
Fax: 808 423 2301

 

Ka Makani Community Center & Self-help
Servicing Hale Na Koa and Officer Field neighborhoods
1215 Owen Street, Honolulu, HI 96818
Tel: 808 853 3791
Fax: 808 423 2301

Where Can I Find the Latest Community News and Events?

Be in the know! Follow the latest news about what’s happening in and around your neighborhood in the latest issue of the Na Hui ‛Ohana Newsletter

 

Past Issues:
October 2020
September 2020
August 2020
July 2020
June 2020

January 2020
December 2019
October 2019

 

Hickam Communities Quarterly Town Hall
Join Hickam Communities for our next Town Hall on February 19 from 5 p.m. to 6:30 p.m. More information can be found in the Na Hui ‛Ohana Newsletter.

 

Slides from HC’s September 17th Town Hall:
Hickam Communities
Air Force Civil Engineer Center (AFCEC)

 

Calendar of Events
Check out our monthly Calendar of Events to see all the fun activities happening in your community!

Where Can I Find the Rules and Regulations for My Community?

Policies, guidelines and resources can be found in Hickam Communities Resident Guide.

What Is the Process to Escalate a Concern Related to My Home or Community?

Hickam Communities takes resident concerns very seriously and works to resolve issues in a timely manner to the satisfaction of all parties involved.

 

Click here to view a copy of the dispute resolution process, which includes key points to contact available to assist you with your concerns.

Are There Special Safety Features or Tips about My Home or in My Community I Should Know?

We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to watch the video.

Are Pets Allowed at Hickam Communities?

Yes, we gladly welcome four-legged family members at Hickam Communities. Please see our Pet Policy for more information, including breed restrictions.

Can I Operate a Business from My Home?

Yes, provided that a written request to operate a home-based business is submitted to your community center and approved. Complete and submit the Residential Business Form. Please also refer to Section 8 of your Resident Lease Agreement, which also outlines the following clause: “No door-to-door soliciting will be allowed, no advertising signs shall be posted on the Unit, and no interior or exterior structural modifications or additions shall be made to accommodate tenant’s residential business. Tenants are responsible for obtaining the necessary permissions and/or licenses and will indemnify, save, and hold harmless Landlord for any failures to obtain the necessary permissions and or licenses for and any damages to third parties arising from the conduct of the tenant’s business.

Are Guests Allowed to Stay Overnight in My Home?

Yes. Please notify your respective community center in writing of all guests staying with you for more than 7 days but less than 29 days. No guest or visitor may stay in your home for more than 30 days without the expressed written consent of Hickam Communities. Requests for guests staying for more than 30 days are evaluated on a case-by-case basis and in accordance with any deployment and installation policies.

Maintenance

How Do I Report a Maintenance Issue?

Please call the maintenance line at 808-423-1650 as soon as possible. For routine service, please let your Maintenance Dispatcher know and we will address your service request in a timely manner. If you have a Permission to Enter form on file you may submit an On-line Maintenance Request for routine services.

What’s Available at My Community’s Self-help Center?

Below are some everyday items available free of charge at your community center to help maintain your home. Self-help is open Monday-Friday from 8 a.m. to 5 p.m.

 

Your community center may have additional items, so please contact staff for a complete list.
• HVAC air filter
• Cabinet bumpers
• Garage door remote batteries
• Grass seed (available at Earhart Community Center)
• Lawn bags
• Rubber doorstop tips
• Light bulbs
• Sink stoppers
• Top soil (available at Earhart Community Center)
• Touch-up paint
• Vertical slats
• Water filters

Home Alterations & Care

How Do I Submit Requests to Alter My Home?

Hickam Communities allows some home modifications. For information on the approved colors for paint modifications, please review our Paint Policy.

 

Should you choose to install a satellite dish, review and complete the Satellite Dish Request form and return it with the required documents to your community center.

 

For other modification requests, please contact your community center.

Are There Any Special Cleaning/Maintenance Procedures for My Historic Home?

Hickam Communities has a number of historic or "legacy" homes that require special cleaning/maintenance procedures. Please review Hickam Communities Historic Housing District Guide

I'll Be out of Town for a While. Is There Anyone Who Can Keep an Eye on My House?

We'd be happy to keep an eye on your home! Please complete a Resident Absence Notification form and submit it to your community center.

Refuse, Recycle & Landscaping

What’s the Schedule for Refuse, Recycling and Bulk Pick-up?

Click here for the current schedule.

When Is Landscaping Service Scheduled?

Click here for the current landscaping schedule.

Weather Preparedness

Be Prepared! Hurricane Season Is June 1-november 30

Hurricane season is upon us! Make sure your family is prepared for tropical storms and hurricanes. Download our Hurricane Brochurefor important information and resources.

Utilities

Understanding Utilities and Solar Energy at Hickam Communities

Conserving our valuable resources through reduced energy consumption contributes to our nation’s security and readiness and enables us to better support our military and their families. The Office of the Secretary of Defense established policy to strive for energy efficiency in Public-Private Venture (PPV) housing, and for PPV residents to be responsible for utility usage. The Department of the Air Force, in conjunction with its PPV partners, is implementing the Air Force Utility Allowance program (UA) across its bases, including Hickam Communities. Please take some time to learn more about the UA program, and know what your family can do to support this important initiative.

 

A message from Col. D.E. Pierce, Deputy Commander, JBPHH.

 

To better understand the program, review the Air Force Q&A for its Utility Allowance Program as well as the Frequently Asked Questions, which provide more information about the Air Force program at Hickam Communities.

 

Click here to view the UA Profile Summary for Hickam Communities.

 

View a video outlining the Air Force Utility Allowance Program.

 

CUSTOMER SERVICE AND ADDITIONAL RESOURCES
Schedule a "Know Load" in-home inspection by calling:

• Earhart Community: 808 853 3790
• Hale Na Koa Community: 808 853 3791

 

Or contact Jim Hutchinson at 808 853 3754 or at jim.hutchinson@hickamcommunities.com

 

For more information about your daily usage and energy consumption statements, contact Minol’s customer service support:

 

Inquiries via email: info@minolusa.com
Inquiries via telephone: 888-636-0493
www.minolusa.com

 

ENERGY CONSERVATION RESOURCES
Where Can I Learn More about the Air Force Utility Allowance Program?

 

A message from Col. D.E. Pierce, Deputy Commander, JBPHH.

 

To better understand the program, review the Air Force Q&A for its Utility Allowance Program as well as the Frequently Asked Questions, which provide more information about the Air Force program at Hickam Communities.

 

Click here to view the UA Profile Summary for Hickam Communities.

 

View a video outlining the Air Force Utility Allowance Program.

 
NAVFAC 2020 Drinking Water Quality Report JBPHH

 

CUSTOMER SERVICE AND ADDITIONAL RESOURCES
Schedule a "Know Load" in-home inspection by calling:

 

• Earhart Community: 808 853 3790
• Hale Na Koa Community: 808 853 3791

 

Or contact Jim Hutchinson at 808 853 3754 or at jim.hutchinson@hickamcommunities.com

 

For more information about your daily usage and energy consumption statements, contact Minol’s customer service support:

 

Inquiries via email: info@minolusa.com
Inquiries via telephone: 888-636-0493
www.minolusa.com

 

ENERGY CONSERVATION RESOURCES
Save Energy & Money/Household Tips & Resources

Departing Residents

I'm moving out. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

Is Renter’s Insurance Mandatory?

Renter’s insurance is not required; however, we encourage residents to obtain insurance to cover damage to or loss of personal property. Please take a moment to review our Renter’s Insurance Notification.

Provide Feedback

Tell Us How We're Doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

 

Please follow the appropriate links referencing the type of service you've most recently experienced.

 

Leasing Experience
You're looking for a home, we would love to hear how we can help.

 

Move-in Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.

 

Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.

 

Resident Experience
We would love to hear about your experience living with us.

 

General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite when one of our team members meets or exceeds your expectations and let us know when we don’t. Your feedback allows us to improve services and to recognize our staff for providing great service.

Resident Bill of Rights

Resident Bill of Rights

Click here to view a copy of the Resident Bill of Rights