Additional Resources

Conveniently schedule all routine service requests using the Centinel Communities App or Resident Portal! Permission to Enter (PTE) is not required. Schedule multiple service requests at once and even reschedule appointments at your convenience!
Not registered yet? It only takes a minute!

• Open the Centinel Communities App
• Tap Request Maintenance, then click “First Time User?”
• Register using the email address associated with your resident portal account.

Need help? CLICK HERE to view the Quick Start Guide and FAQs.
When your next routine needs arise, simply log into the App, tap Request Maintenance, and use the self-scheduling tool to request service on your terms. (TIP: Opt to “Save Password” to skip extra steps next time!)
If you are experiencing an urgent or emergency issue in your home, contact the Maintenance Solution Center (MSC) at (808) 423-1650 as soon as possible.

Click here for more information on the MSC.

Don’t forget to download the Centinel Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!

Beginning December 15, 2023, renters insurance is required at time of move-in and must be maintained at all times during residency with Hickam Communities at the expense of the resident. Renters insurance protects you from claims for property damage and physical injury caused by or to you, a member of your family or a guest while living in your home. The lease requires proof of insurance coverage meeting the minimum requirements with Hickam Communities named as an interested party at time of move-in.
Minimum Required Insurance Coverage:

• Limits of liability in an amount of at least $100,000 per occurrence

Hickam Communities strongly recommends you add property insurance to cover losses or damage to your personal belongings or the personal belongings of your family or guests. Please keep in mind that Hickam Communities will not cover the loss of or damage to your personal property or the personal property of your family members or guests.

You may choose any renters insurance provider. We offer ResidentShield to residents as an easy and affordable option for renters insurance. Visit www.residentshield.com/centinel for more information or to sign up today!

If you fail to obtain and maintain liability insurance as required by your lease, you will be in violation of your obligation under the lease. For more information, click here.

Informal Dispute Resolution Process – All Residents

Hickam Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents

Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here

Click here to view the Department of The Air Force SAF/IEI Guidance for the Universal Lease and Dispute Resolution Process for Privatized Military Housing. This memo outlines the detailed process for Air Force locations.

We are committed to providing an exceptional resident experience while you call Hickam Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.