Information and Resources for Our Residents

Conserving our valuable resources through reduced energy consumption contributes to our nation’s security and readiness and enables us to better support our military and their families. The Office of the Secretary of Defense established policy to strive for energy efficiency in Public-Private Venture (PPV) housing, and for PPV residents to be responsible for utility usage. The Department of the Air Force, in conjunction with its PPV partners, is implementing the Air Force Utility Allowance program (UA) across its bases, including Hickam Communities. Please take some time to learn more about the UA program, and know what your family can do to support this important initiative.

A message from Col. D.E. Pierce, Deputy Commander, JBPHH.

To better understand the program, review the Air Force Q&A for its Utility Allowance Program as well as the Frequently Asked Questions, which provide more information about the Air Force program at Hickam Communities.

Click here to view the UA Profile Summary for Hickam Communities.

 

View a video outlining the Air Force Utility Allowance Program.

CUSTOMER SERVICE AND ADDITIONAL RESOURCES
Schedule a "Know Load" in-home inspection by calling:

• Earhart Community: 808 853 3790
• Officer Field/Onizuka/Bellows Communities: 808 853 3792
• Hale Na Koa Community: 808 853 3791

 

 

Or contact Jim Hutchinson at 808 853 3754 or at jim.hutchinson@hickamcommunities.com.

 

For more information about your daily usage and energy consumption statements, contact Minol’s customer service support:

Inquiries via email: info@minolusa.com
Inquiries via telephone: 888-636-0493
www.minolusa.com

ENERGY CONSERVATION RESOURCES
Save Energy & Money/Household Tips & Resources.

Hurricane season is upon us! Make sure your family is prepared for tropical storms and hurricanes. Download our Hurricane Brochure for important information and resources.

Earhart Village
Tel: 808 853 3790
earhart@hickamcommunities.com

Hale Na Koa
Tel: 808 857 3791
halenakoa@hickamcommunities.com

Officer Field/Onizuka Village/Bellows AFB
Tel: 808 853 3792
officer_field@hickamcommunities.com

Community Centers and Self-help
Earhart Community Center & Self-help
210 Kokomalei Street, Honolulu, HI 96819
Tel: 808 853 3790
Fax: 808 423 2301

Ka Makani Community Center & Self-help
1215 Owen Street, Honolulu, HI 96818
Tel: 808 853 3791
Fax: 808 423 2301

Officer Field/Onizuka Village/Bellows AFB & Self-help
Tel: 808 853 3792
Fax: 808 423 2301

Be in the know! Follow the latest news about what’s happening in and around your neighborhood in the latest issue of the Na Hui ‛Ohana Newsletter.

Past Issues:
January 2020
December 2019
October 2019

 

Hickam Communities Quarterly Town Hall
Join Hickam Communities for our next Town Hall on February 19 from 5 p.m. to 6:30 p.m. More information can be found in the Na Hui ‛Ohana Newsletter.

Slides from HC’s September 17th Town Hall:
Hickam Communities
Air Force Civil Engineer Center (AFCEC)

 

Calendar of Events
Check out our monthly Calendar of Events to see all the fun activities happening in your community!

Please call the maintenance line at 808-423-1650 as soon as possible. For routine service, please let your Maintenance Dispatcher know and we will address your service request in a timely manner. If you have a Permission to Enter form on file you may submit an On-line Maintenance Request for routine services.

Policies, guidelines and resources can be found in Hickam Communities Resident Guide.

Hickam Communities takes resident concerns very seriously and works to resolve issues in a timely manner to the satisfaction of all parties involved.

Click here to view a copy of the dispute resolution process, which includes key points to contact available to assist you with your concerns.

We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to watch the video.

Hickam Communities allows some home modifications. For information on the approved colors for paint modifications, please review our Paint Policy.

Should you choose to install a satellite dish, review and complete the Satellite Dish Request form and return it with the required documents to your community center.

For other modification requests, please contact your community center.

Hickam Communities has a number of historic or "legacy" homes that require special cleaning/maintenance procedures. Please review Hickam Communities Historic Housing District Guide

Yes, we gladly welcome four-legged family members at Hickam Communities. A one-time pet deposit fee of $200 is due upon move-in. Please see our Pet Policy for more information, including breed restrictions.

Click here for the current schedule.

Click here for the current landscaping schedule.

Below are some everyday items available free of charge at your community center to help maintain your home. Self-help is open Monday-Friday from 8 a.m. to 5 p.m.

Your community center may have additional items, so please contact staff for a complete list.
• HVAC air filter
• Cabinet bumpers
• Garage door remote batteries
• Grass seed (available at Earhart Community Center)
• Lawn bags
• Rubber doorstop tips
• Light bulbs
• Sink stoppers
• Top soil (available at Earhart Community Center)
• Touch-up paint
• Vertical slats
• Water filters

Conserving our valuable resources through reduced energy consumption contributes to our nation’s security and readiness and enables us to better support our military and their families. The Office of the Secretary of Defense established policy to strive for energy efficiency in Public-Private Venture (PPV) housing, and for PPV residents to be responsible for utility usage. The Department of the Air Force, in conjunction with its PPV partners, is implementing the Air Force Utility Allowance program (UA) across its bases, including Hickam Communities. Please take some time to learn more about the UA program, and know what your family can do to support this important initiative.

A message from Col. D.E. Pierce, Deputy Commander, JBPHH.

To better understand the program, review the Air Force Q&A for its Utility Allowance Program as well as the Frequently Asked Questions, which provide more information about the Air Force program at Hickam Communities.

Click here to view the UA Profile Summary for Hickam Communities.

 

View a video outlining the Air Force Utility Allowance Program.

CUSTOMER SERVICE AND ADDITIONAL RESOURCES
Schedule a "Know Load" in-home inspection by calling:

• Earhart Community: 808 853 3790
• Officer Field/Onizuka/Bellows Communities: 808 853 3792
• Hale Na Koa Community: 808 853 3791

 

 

Or contact Jim Hutchinson at 808 853 3754 or at jim.hutchinson@hickamcommunities.com.

 

For more information about your daily usage and energy consumption statements, contact Minol’s customer service support:

Inquiries via email: info@minolusa.com
Inquiries via telephone: 888-636-0493
www.minolusa.com

ENERGY CONSERVATION RESOURCES
Save Energy & Money/Household Tips & Resources.

 

 

Renter’s insurance is not required; however, we encourage residents to obtain insurance to cover damage to or loss of personal property. Please take a moment to review our Renter’s Insurance Notification.

Yes, provided that a written request to operate a home-based business is submitted to your community center and approved. Complete and submit the Residential Business Form. Please also refer to Section 8 of your Resident Lease Agreement, which also outlines the following clause: “No door-to-door soliciting will be allowed, no advertising signs shall be posted on the Unit, and no interior or exterior structural modifications or additions shall be made to accommodate tenant’s residential business. Tenants are responsible for obtaining the necessary permissions and/or licenses and will indemnify, save, and hold harmless Landlord for any failures to obtain the necessary permissions and or licenses for and any damages to third parties arising from the conduct of the tenant’s business.

Yes. Please notify your respective community center in writing of all guests staying with you for more than 7 days but less than 29 days. No guest or visitor may stay in your home for more than 30 days without the expressed written consent of Hickam Communities. Requests for guests staying for more than 30 days are evaluated on a case-by-case basis and in accordance with any deployment and installation policies.

We'd be happy to keep an eye on your home! Please complete a Resident Absence Notification form and submit it to your community center.

We understand moving sometimes can be a stressful time. Take a moment to review the information below, which we hope will help for a smoother transition for your family. For more information, refer to our Move-out Guide.

28-day Notice to Vacate
A Notice to Vacate is written notice provided to the community center by the service member or spouse (with an authorized Power of Attorney) informing us of your intent to vacate your home. A minimum of 28 days’ notice is required prior to vacating.

Can't Provide a 28-day Notice?
Contact the community center immediately and we will review your circumstances."Short orders" are defined as orders that are received/dated with a report-no-late-date that is less than 28 days (Resident must visit and place a written notice within 72 hours of receiving orders). Vacation and Permissive TDY are not reasons for short notices.

If you choose to move prior to fulfilling the 28-day notice date and do not have short orders you are financially responsible for the remainder of the 28-day requirement.

Submitting Your Notice to Vacate
When submitting your Notice to Vacate at your community center, you will receive a Move-out Guide that provides you with details on the move-out process as well as information on what you can do to prepare for your move-out inspection. Below is some information you’ll find in the guide:

• Notice to Vacate
• Cleaning Requirements
• Move-out Prorated Rent Agreement
• Departure Temporary Lodging Allowance (TLA) Processing
• Lawn and Turf Repair
• Cleaning Tips
• Bulks Item / Recyclable Material Disposal Sites

 

 

TMO Scheduling Reminder
To ensure that TMO can meet your family’s departure timeline, be sure to schedule your move as soon as you receive your orders.

Cleaning Options
Self-clean: A resident may choose to clean their home to the expectations described in the Move-out Guide. This is a very doable option for those who have maintained their home during residency.

Hire a cleaning company: This is another viable option. Please remember, the home still must be cleaned to the expectations described in the Move-Out Guide or an additional charge may be assessed.

The Final Inspection Procedure
Final inspections are scheduled Monday through Thursday.

• All personal belongings and trash must be removed.
• Home is cleaned to expectations as stated in the Move-Out Guide.
• All keys and garage remotes (if applicable) that were issued are collected.
• Resident is provided a detailed list of charges (if applicable), prorated BAH amount and amount of refund (if applicable). See CHARGE SHEET HERE .
• Resident is provided a Termination Letter.

Please Note: Refunds are issued after the BAH allotment is received and damage charges (if applicable) have been deducted. Please be reminded that the BAH allotment is collected at the end of the month for that month. Refund checks are mailed to the forwarding address you provide, and typically arrive within 14-business days after the BAH allotment is received.

Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Please follow the appropriate links referencing the type of service you've most recently experienced.

Leasing Experience
You're looking for a home, we would love to hear how we can help.

Move-in Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.

Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.

Resident Experience
We would love to hear about your experience living with us.

General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite when one of our team members meets or exceeds your expectations and let us know when we don’t. Your feedback allows us to improve services and to recognize our staff for providing great service.

Resident Bill of Rights
Click here to view a copy of the Resident Bill of Rights.