The following are some common terms that are referenced in the utility program. If you need further assistance, please contact your Resident Services Team at 423-2300. For questions about your energy conservation statement, contact Minol at www.minolusa.com or 1-888-636-0493.
A profile is a category of homes that share the same physical and geographic features. Profiles are determined using the following criteria.
Energy Conservation Statement
This report shows a resident’s monthly electric and water use. Statements show what profile the home belongs to, the meter number, cost of electricity per kilowatt, the utility allowance (UA) for the home, and actual energy consumption during the billing period. Water usage is also calculated and is listed for informational purposes to allow families to be aware of their consumption and give them a tool to address conservation of this critical resource. Residents will not be charged for water in the live billing program.